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A Job Description is Just the Beginning

susan story

Susan Story is the chief executive of American Water, a public utility company operating in the United States and Canada. In a recent interview with Adam Bryant of the New York Times, Story opened up about her work philosophies that helped her achieve corporate success:

  • Every person deserves respect: “[N]o matter how bad things get, it’s about working hard and taking personal responsibility, because nobody owes you anything.”
  • In life and in work: “It’s not what happens to you; it’s how you react to it.”
  • A job description is just the beginning: “It’s about doing the job but also looking around for what’s not getting done that would bring value. When I would raise my hand, it was appreciated.”
  • Listening is key: “Listening on the front lines is one of the most important things I can do… If you really want to know what’s going on, you get out there and you listen to folks on the front lines.”
  • Focus on doing the best job you can where you are: “One thing I’ve done in my career is to never look at what the next job is going to be. I go in thinking this could be my last job, and I’m going to be the best I can at it.”

Click here to view the full article from the New York Times.