A Celebrity’s Guide to Rockstar Social Media

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LE-AA429_SOCIAL_P_20151012122858When it comes to social media, nobody gets it like celebrities. They consistently put out content that caters to their fans, and reinforcing their brand and strengthening their relationship with their fans. Your business could benefit greatly from social media by learning from the stars and how they keep their followings engaged. Here are a few common practices you could employ to boost your company’s social media:

  • Acknowledge Your Customers: Taylor Swift is well known for getting back to her fans, so much so that several sites have appeared to compile her replies to her audience. Get your customers excited to interact with you by demonstrating that you care about their concerns online and replying to both positive and negative feedback.
  • Don’t Be Too Commercial: Though it may seem contradictory, promoting your brand through social media isn’t about telling them to buy your product, it’s about making a narrative as to why they should buy your product. Your Instagram followers prefer to see a “behind the scenes” sneak peak over a “buy now” banner.
  • Create a Narrative: When Beyonce was in the tabloids in regards to troubles in her marriage, she did not try to dispel the rumors by confronting the publications. Instead, she posted happy pictures with her husband Jay Z, and in time the rumors went away. Instead of arguing with bogus reviews, show your customers the quality of your food by showing quality photos of your food to demonstrate that the rumors are false.

All in all, good social media takes time and strategy. Developing quality content to engage your audience can be a challenge on its own, but ultimately will provide a rewarding opportunity to build an authentic connection that will foster lifelong relationships with your customers.

Read the full article here in The Wall Street Journal.

Social Skills: Valued Over Technical Ability?

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As technology and automation replace workers, new jobs are created in order to support the machines and adapt to the shift in the economy. But as robots begin to perform surgeries, do your accounting, and manufacture your goods, there will be a shift in skills demanded of workers. Here are a few key changes that can be expected in the coming years:

  • Education: While social skills are not emphasized in today’s curriculum, emphasizing team work can help improve the social skills necessary to survive in today’s job economy.
  • The Current State of Jobs: “Despite the emphasis on teaching computer science, learning math and science is not enough. Jobs that involve those skills but not social skills, like those held by bookkeepers, bank tellers and certain types of engineers, have performed worst in employment growth in recent years for all but the highest-paying jobs.”
  • Women Thriving in the Workplace: “Women seem to have taken particular advantage of the demand for social skills. The decline in routine jobs has hit women harder than men. Yet women have more successfully transitioned into collaborative jobs like managers, doctors and professors.”

At your own workplace, ensure that cooperation and teamwork is emphasized and nurtured. Though your job isn’t likely to be immediately threatened by incoming technology in the immediate future, it may be important to have a backup plan in case it is. This excerpt from the article best summarizes what jobs are under pressure, and which will come to thrive in the coming years: “Jobs that require both socializing and thinking, especially mathematically, have fared best in employment and pay, Mr. Deming found. They include those held by doctors and engineers. The jobs that require social skills but not math skills have also grown; lawyers and child-care workers are an example. The jobs that have been rapidly disappearing are those that require neither social nor math skills, like manual labor.”

Click here to read the full article in The New York Times.

Sales Meets Big Data

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New software tools are taking sales into the 21st century by bringing big data into the picture. By analyzing things like the opening of emails and success rates of phone calls, these big data startups can identify the best time of day to reach a CEO or when it’s best to reply to an email. Here are a few of the tools that are available through these startups:

  • Salesforce IQ: Salesforce’s latest software is an aid to sales people, as “it proffers tips on how to interact with specific customers and nudges salespeople when, for example, they haven’t spoken lately to a client they tend to contact regularly.”
  • ClearSlide: This software “alerts salespeople when a potential client reads a pitch email, so they can follow up just when the prospect may be most receptive. It also tells them whether a prospect lingered on the message once they’ve opened it…”
  • The Full Picture: Many departments are already employing plenty of software, sometimes “more than a dozen digital aids. One analyzes records of millions of transactions stored in sales databases to serve up lists of potential customers, ranking them in order of their likelihood to buy. If a prospect doesn’t pick up, another program, at the click of a mouse, leaves a voice-mail message from a prerecorded template. When a salesperson closes a deal, a third program triggers a morale-boosting gong sound.

Salespeople need to step up their game as business are increasingly looking to take out the middle man in transactions. Many positions will be vanishing within the next five years, and as such salespeople need to increase their efficiency by using software aids to keep a leg up on the competition. Ensure your sales team is doing its best by looking into the options above and seeing what works best for your company.

Read the full article in the Wall Street Journal here.

How Amazon Stays Ahead of the Game

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Amazon is no stranger to staying ahead in the tech industry, and its web services sector is no different. Amazon Web Services, or AWS, leads the online computing industry offering services at prices that no competitor will be willing to match. How did AWS manage to gain such a competitive advantage whilst keeping long-term sustainability a goal? Here are a few key points in their strategy that have helped them be successful:

  • Be an Opinion Leader: “The idea seems to be to dominate not so much by the traditional “vendor lock-in” of hooking customers on proprietary technology, but by making itself the center of the styles and habits of cloud computing.”
  • Look to the Long Term: Mr. Jassy, head of AWS, said “We’re extremely long-term oriented,” he added. “We’re trying to build a relationship with our customers that will outlast all of us in this room.”
  • Know Your Strengths: Amazon has developed some of its competitive edge by buying technology from smaller firms and applying it to their giant infrastructure.

Knowing which fields your business can improve in will help it develop core competencies that will give your company a competitive edge. AWS has understood this, and with it has built a service with which no competitor can compete. Its intelligent business tactics lend AWS access to the latest technology before it becomes available to their competitors, and securing their position at the top. Applying these tactics to your own company will help you stay ahead of your competition, and stay there.

Read the full article in the New York Times here.

Over-Demanding Employers Spurring “Gig Economy”

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Corporate life in New York City is infamous for being grueling, demanding, fast paced, and intense. Still, the bustle of the city that never sleeps attracts the brightest minds. Yet despite the recent upturn in the economy, workers are unhappier than ever with the increasing demand that seems to have gotten out of hand as of late. People are working more hours for less money, and frustrated with the results. Additionally, the cost of living in New York has rapidly outgrown average salary growth. Here are a few key ways that employees are adapting to what is increasingly shifting towards what experts are calling “the gig economy:”

  • Freelancing Becomes Norm: With employees feeling like they’re working around the clock anyways, many are figuring: why not work for myself? Many employees are supplementing their income (or replacing it entirely) with freelance work where they often make more money than they otherwise would have.
  • Layoffs Burdening Star Employees: Managers seeing big returns from layoffs of low performing employees are continuing to do so at the expense of over-burdened high efficiency employees, resulting in only 19% of employees in industries like the tech industry being “very happy” with their job.
  • Growth is Misleading: Most of the job growth has been in the healthcare, fast food and retail industries where salaries average below $25,000 a year.

So what does this trend mean for your business? Expect your competition to be not only rival agencies and businesses, but you must also be weary of freelancers who are looking to take your clients and can do so at a lower price. Graphic design and PR will get cheaper as supply becomes more accessible as freelancers flood the market, while those still at agencies will likely feel a similar strain. However, top talent will still be attracted to top firms, and the compensation and perks will be there to compensate them for premium work.

Read the full article in Crain’s New York Business

How Big Brands are Reaching Millennials

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Talk about Millennials is everywhere: how are you supposed to target a demographic that avoids ads like the plague? Millennials watch less TV than any generation older than them, use ad blocking software to block apps, and look at most of their media through mediums like Instagram which don’t feature ads. With such a challenging demographic to target, what are big brands doing to connect with this generation?  Here are a few key strategies brands are using to reach this demographic:

  • Create an Experience: Many big brands have turned to experiential marketing, holding events or stunts that create great memories that Millennials will come to associate with the brand.
  • Reach Millennials Through an App: Brands like Nike and Under Armour have developed fitness apps for customers to use and interact with the brand.
  • Understand How They Like to Communicate: Domino’s Pizza now allows you to order a pizza by sending them an emoji. Just letting Millennials know that you “get them” can be enough.

With such a mobile-centric demographic such as Millennials, it is no wonder that brands are turning to reaching them through their phones. Spending as much as 90 hours on phone apps in a month, it’s what’s most important to them. Throwing big events also allow attendees to organically share the experience on their social networks, which exponentially increases the effect of your marketing efforts. Key insights like these will help your marketing efforts, and keep you from being left in the dust.

Read the full article in the New York Times here.

What You Need to Know About Generation Z

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As Millennials are making their impact on today’s work force, employers are turning to see what they can expect from Generation Z as they prepare themselves for today’s economy. Described as people born from the mid 90’s to mid 2000’s, Generation Z is just now starting to make its impact. Make no mistake: marketers are scrambling to be the first ones to figure out this generation. Fickle, smart, and diverse, Generation Z is quite different from the entitled Millennials, and are predicted to be more like their great grandparents rather than their older siblings. Here are a few key things you need to know about Generation Z’ers:

  • They Are Diverse: With birth rates for Hispanic and Mixed children soaring between the years of 2000 and 2010, this diverse generation sees their African-American president as normal, not a breakthrough.
  • They Move On Quick: With Vine, the social media platform built exclusively on 6-second videos, as the prevalent form of Social Media among Generation Z’ers, you can count on a generation that will forget about your product just as quickly as they saw it.
  • They Are Risk Averse, Safe: Having grown up during tumultuous times, Gen Z’ers are subjected to their parents, the Gen X’ers, will to provide safety where there was none before. Products featuring extra safety features, promoting sustainability, or that promise to be free of toxins are a selling point to these kids and their parents.

Most of all, it is a generation that values the long term. After seeing how Millennials are bearing the weight of the baby boomers, Generation Z’ers are pragmatic and are not looking for a quick fix. Once you can understand the above characteristics, you can begin to understand Generation Z. Marketers will have to be able to understand minds that have short attention spans, but are still looking for the long term. Though it may be confusing and contradictory at first, the first to master their market will have large rewards to reap.

Read the full article here in The New York Times.

Using the Latest Technology to Increase Productivity

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Part of maintaining a competitive edge in business is making sure you are keeping up to do with the latest technology. The right network and infrastructure can dramatically increase the efficiency of your employees and your company. That said, here are some infrastructure-enhancing technologies that can revolutionize the way your company does business:

  • High Performance Mobile Networks:With over half of all workers using their phones to access work-related content, it is important to have a solid phone and network that will be there when you need it.
  • Social Networking: Interact and target your audience using social media to drive sales and raise awareness for your brand.
  • Cloud Computing: Access your data anywhere with cloud computing technology. Increasing your productivity, data security, and efficiency, you should look into adopting software like Google Drive or Dropbox for your company.

Technology is core to keeping a business up to date. Adopting the technologies above will make for happier employees who are able to effectively do their job by empowering them to effectively manage their data and target your appropriate audience.

Here is the full article on Tech.co

Communicating With GIFs

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04gif-web1-articleLargeGIF’s are quickly becoming a popular way for young people to communicate on mobile. .gif files, pronounced “jif,” are animated, soundless images that endlessly loop and allow users to communicate specific emotions that would otherwise go unexpressed. Seen as an edgy and witty way to express yourself, GIFs are quickly becoming the new native language of the digital world. Here’s what you need to know if you’re looking to keep up with the next big thing in digital media:

  • Origin: They were created in 1987 by a programmer at Compusoft. Though omnipresent on desktops, their use has only recently invaded mobile devices.
  • Why They’re Used: GIFs are step up from emojis. They’re used to express feelings that a simple emoticon can’t, and millennials are loving it.
  • Who’s Making Money From It? Nobody is really making money from them quite yet, but companies are quickly seeing the value in this format. Companies like Buzzfeed uses them as a storytelling method, and Google recently responded to a question using a GIF in a press interview.
  • Where do I find Them? Tumblr has long been home to a huge number of GIFs, but plenty of other sites host them.

Knowing new forms of popular media is key to staying relevant in digital media. Learning to use these new formats paves the way for innovation, and helps you capture the interest of your customers. After all, if you aren’t connecting with your customers, your competition is.

Don Charlton Breeds a ‘Culture of Candor’

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Don Charlton is the CEO of Jazz, a recruiting software firm. Recently interviewed for Adam Bryant’s Corner Office segment, Charlton discusses the challenges of succeeding in business as a black man and how that has shaped the culture of his business. Ranging from asking very direct questions to acknowledging the dog-eat-dog nature of business, his management style is blunt and hands-on. Here are some other key points Charlton had during his interview:

  • Be Self-Aware: “So you want the candidate to recognize the aspects of themselves where they can be confident and the parts they’re going to need for them to be successful in a new company.”
  • Be Prepared for Self-Improvement: “If you failed at this job in your first 90 days, what things wouldn’t you be doing well? And what don’t you know, but know you need to know, in order to be successful at this job?”
  • Ask Others How They Got to Where They Are: “The more you know about those journeys, the more people you talk to — just asking a simple question like “How did you end up getting into this career?” — the more you’ll start to recognize when the ground under your feet is moving you in a particular direction.”
  • Be Direct: “One thing is the culture of candor. After we have a big meeting with all of our employees, I might say, ‘Hey, you know that conversation that you’re going to have over lunch or at the bar where you might say, ‘Why don’t we do such and such?’ Well, that’s the question you should ask right now.'”

This “culture of candor” conditions employees to be ready for the challenges that are brought on by the nature of business. Hammering out weaknesses before they become relevant is key to success, and we believe Charlton’s culture does just that.

Read the full article in the New York Times here.