Properly Engaging Your Customers with Mobile Apps

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With apps being at the core of a consumer’s mobile experience, more companies are optimizing their apps for their consumers. Your company’s app experience is the difference between maintaining an active, happy userbase and an entire demographic labeling your firm as out of date and irrelevant. Ensure your app promotes your business with these simple tips:

  • Keep it Simple: A minimal interface is best, as is an interface that lets customers tailor their app experience to their needs.
  • Make it Fast: Ensure that your app’s code is clean and functional to increase load speeds. Just an extra second added to the load time can lose you 16% of your users.
  • Keep Content Useful: Don’t have an app for just the app’s sake. Whether it is a price comparison tool or a reference book for your product, ensure that your app provides utility for your consumer so they’ll have a reason to download it.

Having an app is a great way to maintain contact with your customers. It will also help you reach a demographic of tech savvy people that otherwise would have never interacted with your brand. By following these tips, you’ll ensure your app maintains a healthy relationship with its users, resulting in an increased number of engaged and loyal customers.

Read the full article here.

Apple’s 5 Big Announcements That Are Important For Your Business

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Apple’s WWDC 2015 took place yesterday announcing all of its upcoming releases. How will their upcoming developments affect your business? Here are a few of their new developments which we believe will be important for you:
  1. El Capitan:This is the name of the newest version of Mac OSX. It will be a free upgrade for current Mac machines and boasts increased speeds and a more refined version of Spotlight.
  2. iOS9: Your iPhone’s new operating system will feature improvements to Siri and multitasking. It also introduces a new battery conservation mode. This should make buying a new iPhone 6 or 6+ more compelling.
  3. Apple Pay: Apple Pay has being introduced in the UK, expanding payment options for you and your business abroad.
  4. News: This is the name of the new app that features content based on your history and current context to bring you up to the minute  news that is relevant to you. News will be launching with free articles from The New York Times.
  5. Swift: Swift is Apple’s new open source programming language which will have a huge impact in the programming community.
Having your company adapt to these upcoming technologies shouldn’t be a hassle but it’s important to know what they are and how to utilize them. When it comes to adapting to the latest technology, the goal is to make it an invaluable tool, not an expensive hurdle to overcome.
Don’t fall behind, be in the know.

Apple WWDC 2015 Recap from Mashable

Gain a Competitive Edge in E-Commerce by Optimizing Your Mobile Site

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With mobile transactions gaining an increasingly large share of the e-commerce pie, small business owners need to start asking themselves: how can I best accommodate mobile shoppers?

Mobile’s global average share of e-commerce is 34% and in countries like Japan and South Korea that share is over 50%. While US conversion rates from mobile shoppers are still around 2.46% compared to Japan’s 9.35%, it is still important to note that one can gain a significant competitive advantage from optimizing their mobile e-commerce suite.

Here are a few common shortcomings of small business and easy solutions:

  • Use Mobile Solutions that Make Sense: Opt for all-in-one desktop and mobile e-commerce solution with write-once-publish-everywhere capabilities that will streamline your online presence into a cohesive entity.
  • Ensure Your Site is Mobile Accessible: Avoid large images or too much information in a single page as most mobile users are still running off of the slower 3G network. 40% of users will abandon a site if doesn’t load within 3 seconds so ensure your site will load quickly to avoid losing potential customers.
  • Use Everything that Mobile Has to Offer: Mobile users give your site a lot of information when they go onto your website. Take advantage of this data by adding elements that personalize the user experience for the customer.

Recently, Google has started to give an overwhelming priority in its search engine rankings to websites that are optimized for mobile. Ensuring your site is mobile-friendly will sharpen your competitive edge and vastly improve your online presence. Don’t let your business fall behind – optimize your e-commerce site today!

Click here for the full article on GetElastic

The Satisfaction of Being Your Own Boss

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With the advent of e-commerce and a recovering US economy, startups seem to be popping up everywhere. For those entrepreneurs, success is often measured in money generated or people employed, but which entrepreneurs are the ones happiest with their work? The Wall Street Journal dove in and figured out which factors most impact an entrepreneurs’ happiness:

  • Independence Doesn’t Guarantee Happiness: Just because you work for yourself doesn’t mean that you will find all of your work to be rewarding. One reason may be because your work may feel repetitive. To remedy that, you can break up your work by pursuing similar-yet-different opportunities or adding new tasks to the same job.
  • Higher Education Leads to Higher Expectations: Ivy League entrepreneurs are often less satisfied with work due to the high expectations for themselves. Be it a matter of personal performance or income, Ivy-Leaguers often expect high amounts of both which may lead them to feel disappointed in themselves.
  • Treat Every New Venture as Your First: Often times serial entrepreneurs who have had successful business believe they can repeat what they did for a previous venture and instantly be met with success. This is often not the case as markets are dynamic and as such will always be changing.
  • Why Did You Choose to be an Entrepreneur: Studies show that why you decided to become an entrepreneur will affect your happiness. Regardless of success, entrepreneurs that chose to start a business because they saw an opportunity were much happier than people that started a business out of necessity.

Starting a business can be the most exciting and life changing decision that someone can make. Being happy with your work means being more productive and leading a more fulfilling life. Being an entrepreneur is not for everyone, and is certainly not a fast track for happiness.

Read the full article here on The Wall Street Journal

C.E.O. Lori Dickerson Fouché on Recognizing Leadership

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Lori Dickerson Fouché is the C.E.O. of Prudential Group Insurance and held the position after Hurricane Sandy hit New York City. Having taken leadership roles as a young black woman in America, Fouché has been successful in management positions since the age of 24 and continues as C.E.O. of a major insurance company at 47. Here are her highlights from the interview with Adam Bryant:

  • On lessons she learned early in her career: “One was learning how to prioritize. You simply can’t do everything.”
  • Assess your leaders by their results: “I expect my leaders to listen. I expect them to ask questions. I expect them to understand what’s going on.”
  • On Hiring:
    • Know that prospective hires have done their due diligence on the company
    • Ask what kind of cultures they like to work in, where do they excel, and how do they conduct themselves in the face of challenges
    • Look for resilience and perseverance
    • Ask how they would lead people

As graduation season comes to an end and young graduates enter the workforce, it is important that they find jobs that they really want to do and learn what they can from that experience. Lori Dickerson Fouché suggests that graduates find a company that is a good fit for what important to them and their personal values.

Read the full article here on The Newt York Times.

Social Media: a Tool for Relationships or Merely a Substitute?

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As cell phones and social media continue to place themselves at the center of our social lives, we wonder what effect its importance has on the quality of our social life. Is the pressure to answer every tritone and whistle distracting us from meaningful human interaction? Or is maintaining contact with otherwise long-lost friends through Facebook leading to longer-lasting friendships?

Here are some of the arguments for and against social media as presented by The Wall Street Journal:

Social Media is Detrimental to Society:

  • We spend too much time on social media to build real connections: “We spend so much time maintaining superficial connections online that we aren’t dedicating enough time or effort to cultivating deeper real-life relationships.”
  • We are on our phones even when we’re not talking: “Worse, we don’t even need a beep or vibration to distract us anymore. In one study of more than 1,100 teens and adults, my fellow researchers and I found that the vast majority of smartphone users under 35 checked in with their electronic devices many times a day and mostly without receiving an external alert.”
  • Empathy is lost in emoticons: “In one study we found that while empathy can be dispensed in the virtual world, it is only one-sixth as effective in making the recipient feel socially supported compared with empathy proffered in the real world. A hug feels six times more supportive than an emoji.”

Social Media is a Tool We Use to Maintain Relationships:

We’re doing a good job of staying in touch: “Social ties that we once would have abandoned as we left high school, changed jobs and moved from one neighborhood to another now persist online.”

  • Seemingly trivial messages communicate much more than you think: “It is tempting to dismiss as trivial many messages exchanged online. But together, the small sips that come from the steady contact of social media can add up to a big gulp of information about the activities, interests and opinions of the people we connect with. They communicate mutual awareness and closeness along with information that we wouldn’t otherwise receive.”

Are we moving to an ever more interconnected society or one that will soon forget how to interact with one another? Is your social presence going to be more valuable than what you present in person? What is sure is that the way we relate to one another is changing and adapting to the way people now connect will be key to success in your business.

Click here for the full article on The Wall Street Journal

How to Approach Conflict in the Workplace

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Conflict is a natural element to any functioning workplace, but dictating its course can be the difference between healthy discourse and petty ad hominem attacks resulting in lost productivity. What is the best approach to ensuring a conflict becomes constructive? Phyllis Korkki gauges conflict in directness and intensity in her article in The New York Times. Here are a few key points from her piece:

  • Opt for unambiguous conflict resulting in debate: “The preferred form of communication is high directness/low intensity … With this method, people tend not to focus on any personal stake they could have in their positions. They listen to others’ views and take them into account while working toward a positive outcome.”
  • Avoid high intensity conflict, as employees will become defensive: “When conflict is expressed with high intensity, whether directly or indirectly, the issue can start to feel personal to the parties involved…people may respond by attacking others or defending themselves. They are more likely to dig into their positions without listening to other viewpoints and processing new information, meaning that an effective resolution is less likely.”
  • Make healthy conflict resolution part of your office culture: “When more people understand what healthy communication looks like at work, and the more that people practice it, the more likely they will exhibit it themselves.”

As a manager, it is your responsibility to maintain a harmonious office conducive to productivity and free of negativity. You should keep these points in mind in order to foster a healthy work environment, resulting in happier employees who feel respected and valued.

For the full article on the New York Times click here.

Properly Extracting Value from Data

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Is big data overrated? In a world ruled where metrics are king, raw data is being used to assess the quality of subjective things. We use big data to quantify the quality of teachers, students, and our fitness, but what insights are we drawing from that data?

In the mid-nineties, websites like Facebook were using human judgement to help discern quality insights over mindless data. Asking people how they felt about what was presented to them in their newsfeed granted them insight on what was an absent-minded click and what was an actual engagement.

Big data often fails to consider human factors that are often left unaccounted for. In the case of teachers, big data may determine that a certain teacher is doing poorly, but small data will tell us why that is. Conversely, it can tell us what a teacher is doing right to yield better results amongst children. Big data does a great job of explaining results, but a poor job of explaining how or why you got there. There is no replacement for human inspection and expertise, as much as companies try to avoid doing so.

As optimistic as we’d like to be about using big data to improve our lives and save us money, we can’t let it replace traditional decision making. Instead, we should use it as a tool to make more educated decisions.

To read the full article on The New York Times, click here.

Is Aaron Levie Really Thinking Outside the Box?

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box-blog427Silicon Valley CEO Aaron Levie dropped out of college ten years ago to start his company, Box. Providing cloud computing services, Levie’s company is currently worth $2.1 billion and services over 40,000 paying customers which includes about half of the Fortune 500. However, it is not meeting growth projections and is counting on creating an ecosystem just as Apple and Microsoft have with their products. Levie argues it can be the center of a new industry “by helping other companies and third-party consultants create applications that can quickly draw off Box’s cloud-based collaboration technology.”

Despite these ambitions, Box has lost $167 million on revenue of $216 million which is still an improvement from the year before. This year, revenue is expected to grow by another 30 percent, “a marked slowdown that Mr. Levie hopes the new developer strategy may also turn around.” These losses scare not only Box, but also the generations of young tech ventures that never experienced the massive downturn that took place between 2000-2001.

Seasoned investors worry that newcomers may not take the risks as seriously. Ultimately, the losses faced by Box and newer tech companies as they rapidly grow are starting to catch up with them, and may be the beginning of a new downward trend in Silicon Valley.

Read the article here on The New York Times

Marketo and LinkedIn Team Up to Offer Personalized Ads

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14257556613_4cfd6d3aa7_oMarketo, a digital marketing automation software company, has struck a deal with LinkedIn to use its metrics and database to target ads specifically to LinkedIn, allowing marketers to better hone in on their target market. With GE as its first customer, it is looking forward to engaging consumers with a brand in a more professional context which was previously unavailable. Here are some key points from the article:

  • LinkedIn and Marketo are partnering up: “Marketo brings to the partnership software that automates digital marketing across the Web, email and social and mobile channels. That’s being integrated with LinkedIn’s new ‘Lead Accelerator’ product, which helps marketers deliver more relevant ads by combining data about what part of the brand’s website the person browsed with demographic information from the person’s profile on the LinkedIn professional networking site.”
  • How is this different from LinkedIn’s previous advertising? “The integration essentially bridges paid advertising on LinkedIn with the digital marketing that Marketo is known for and helps advertisers tell a consistent story across those channels, said Marketo Chief Executive Phil Fernandez.”
  • Consumers respond to ads that are consistent through multiple devices: “‘Consumers are expecting relationships to follow them around as they move through all those places,’ Mr. Fernandez said in an interview. ‘We move around devices and apps without thinking about it, but what brands are saying to us doesn’t.’”
  • This advertising strategy adapts for consumers who may take several paths when researching a purchase: “There are multiple paths a customer might take to research and make a purchase decision, including a combination of online channels and offline interactions, like conversations with an actual salesperson, said Andy Markowitz, general manager for GE’s Performance Marketing Labs.”
  • Marketo will not stop with LinkedIn: “For Marketo, the LinkedIn partnership is the latest in a series of deals that aims to help marketers create continuous conversations with customers across digital channels. The company recently reached a deal to integrate its software with Google AdWords and Google Analytics products as well as Facebook’s custom audiences.  Marketo this week is also rolling out new products to help marketers reach customers across all major digital channels through a single software platform.”

LinkedIn and Marketo are sure to make waves with this new service, and will open the possibility of advertising B2B product and services through social media. There is no denying that personalized ads are the future of advertising, and with Marketo and LinkedIn becoming bigger players in the game, we can expect many more changes to come.

For the full article on The Wall Street Journal, click here.